{"id":42130,"date":"2024-04-30T18:42:11","date_gmt":"2024-04-30T18:42:11","guid":{"rendered":"https:\/\/cst.edu\/?page_id=42130"},"modified":"2024-04-30T21:00:55","modified_gmt":"2024-04-30T21:00:55","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/cst.edu\/de\/helpdesk\/","title":{"rendered":"Hilfe-Schalter"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"42130\" class=\"elementor elementor-42130\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-415bd38 e-flex e-con-boxed e-con e-parent\" data-id=\"415bd38\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33e3abc elementor-widget elementor-widget-text-editor\" data-id=\"33e3abc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Egal, ob Sie Fragen zur Nutzung neuer Technologien haben oder bei technischen Problemen, die Sie nicht l\u00f6sen k\u00f6nnen, CSTs Helpdesk steht Ihnen zur Seite. Nicht alle Probleme k\u00f6nnen schnell gel\u00f6st werden, aber manchmal k\u00f6nnen Sie sich selbst am besten helfen. Bitte nehmen Sie sich einen Moment Zeit, um einige der h\u00e4ufigsten Fragen zu durchsuchen, die wir unten aufgef\u00fchrt haben, bevor Sie uns kontaktieren. M\u00f6glicherweise k\u00f6nnen Sie Ihr Problem schneller selbst l\u00f6sen!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6862311 e-flex e-con-boxed e-con e-parent\" data-id=\"6862311\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d76fdd1 elementor-widget-divider--view-line_icon elementor-view-default elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"d76fdd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon elementor-divider__element\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-stream\"><\/i><\/div>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-df0d95b e-flex e-con-boxed e-con e-parent\" data-id=\"df0d95b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98941ae elementor-widget elementor-widget-accordion\" data-id=\"98941ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1591\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1591\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">CST E-Mail: K\u00f6nnen Sie mein Passwort zur\u00fccksetzen?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1591\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1591\"><p>Ja, wir k\u00f6nnen Ihnen helfen! Sie k\u00f6nnen Ihr CST-E-Mail-Passwort aber auch ganz einfach selbst zur\u00fccksetzen. Klicken Sie auf den unten stehenden Link, um die Anweisungen von Google zum Zur\u00fccksetzen Ihres Passworts zu befolgen:<\/p><ul><li><a href=\"https:\/\/support.google.com\/mail\/answer\/41078\" target=\"_blank\" rel=\"noopener\">Google-Support | Passwort \u00e4ndern oder zur\u00fccksetzen<\/a><\/li><\/ul><p>Wenn Sie danach immer noch Probleme haben, wenden Sie sich bitte an den unten stehenden Helpdesk.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1592\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1592\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Populi: K\u00f6nnen Sie mein Passwort zur\u00fccksetzen?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1592\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1592\"><p>Das machen wir gerne! Aber Sie k\u00f6nnen das auch ganz schnell selbst erledigen. Dieses kurze YouTube-Video von Populi f\u00fchrt Sie Schritt f\u00fcr Schritt durch den Vorgang:<\/p><ul><li><a href=\"https:\/\/youtu.be\/7j8KgKYcoZk?si=oKQ8bu1ZTGsjiI5f\" target=\"_blank\" rel=\"noopener\">Populi (YouTube) | Wie kann ich mein vergessenes Passwort zur\u00fccksetzen und meinen Benutzernamen wiederherstellen?<\/a><\/li><\/ul><p>Wenn Sie weiterhin Probleme haben, senden Sie eine E-Mail an den Helpdesk. Verwenden Sie unbedingt Ihre CST-E-Mail-Adresse, wenn Sie technischen Support anfordern.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1593\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1593\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Wo kann ich mehr \u00fcber Populi erfahren?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1593\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1593\"><p>Wenn Sie Populi noch nicht kennen, kann es Ihnen anfangs vielleicht so vorkommen, als g\u00e4be es viel zu lernen. Sehen Sie sich diese Optionen an, die Ihnen den Einstieg in die zahlreichen Funktionen erleichtern, die den Studierenden zur Verf\u00fcgung stehen.<\/p><ul><li><a href=\"https:\/\/support.populiweb.com\/hc\/en-us\/categories\/203333527-For-Students\" target=\"_blank\" rel=\"noopener\">Populi-Support | Wissensdatenbank f\u00fcr Studierende<\/a><\/li><li><a href=\"https:\/\/www.youtube.com\/playlist?list=PLjIQllHrdY5ViqbaGUqpmF62cbbyQANiJ\" target=\"_blank\" rel=\"noopener\">Populi (YouTube) | Tutorials f\u00fcr Studierende<\/a><\/li><\/ul><p>Wenn Sie weiterhin Probleme mit Populi haben, k\u00f6nnen Sie den unten stehenden Helpdesk kontaktieren.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1594\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1594\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Wie benutze ich die Digital Theological Library (oder DTL)?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1594\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1594\"><p>Die DTL ist eine zentrale Bildungsressource, ganz gleich, ob Sie online oder vor Ort studieren. Informationen zum Zugriff auf alle unsere Bibliotheksressourcen finden Sie auf unserer <a href=\"https:\/\/cst.edu\/de\/experience-mid-career-interreligious-social-justice-beloved-community\/library-research-centers\/\" target=\"_blank\" rel=\"noopener\">Bibliotheken und Forschungszentren<\/a> Seite, aber Sie k\u00f6nnen die DTL hier \u00fcberpr\u00fcfen:<\/p><ul><li><a href=\"https:\/\/cst.hosted.panopto.com\/Panopto\/Pages\/Viewer.aspx?id=cb6d3e9e-7092-42bd-bfb1-b0d10143942c\" target=\"_blank\" rel=\"noopener\">CST Panopto | Einf\u00fchrung in die Digitale Theologische Bibliothek<\/a><\/li><li><a href=\"https:\/\/cst.edu\/wp-content\/uploads\/2024\/02\/Using-the-DTL.pdf\" target=\"_blank\" rel=\"noopener\">CST | Die digitale theologische Bibliothek<\/a><\/li><\/ul><p>Wenn Sie weitere Fragen haben oder Unterst\u00fctzung bez\u00fcglich der Bibliothek ben\u00f6tigen, kontaktieren Sie bitte unsere Direktorin oder den Bibliotheksdienst per E-Mail <a href=\"mailto:mfroelich@cst.edu\" target=\"_blank\" rel=\"noopener\">mfroelich@cst.edu<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1595\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1595\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Wie nehme ich ein Bildschirmfoto auf, um es an den Helpdesk zu senden?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1595\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1595\"><p>Manchmal gilt: Sehen ist Glauben \u2013 oder zumindest f\u00e4llt es uns dann leichter, Ihnen zu helfen. Wenn wir Sie um ein Bild bitten, auf dem der Fehler zu sehen ist, den wir beheben m\u00f6chten, m\u00fcssen Sie Folgendes beachten:<\/p><ul><li><a href=\"https:\/\/support.microsoft.com\/en-us\/windows\/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b\" target=\"_blank\" rel=\"noopener\">Microsoft Support | Bildschirmfotos mit der Snipping Tool aufnehmen<\/a><\/li><li><a href=\"https:\/\/support.apple.com\/en-us\/102646\" target=\"_blank\" rel=\"noopener\">Apple Support | Screenshot auf deinem Mac erstellen<\/a><\/li><li><a href=\"https:\/\/www.wikihow.com\/Take-a-Screenshot-in-Linux\" target=\"_blank\" rel=\"noopener\">WikiHow | Screenshot unter Linux machen<\/a><\/li><\/ul><p>Vergiss nicht, dein Bildschirmfoto zu speichern und es an deine E-Mail anzuh\u00e4ngen.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69a411b e-flex e-con-boxed e-con e-parent\" data-id=\"69a411b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3befb1f elementor-widget-divider--view-line_icon elementor-view-default elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"3befb1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon elementor-divider__element\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-stream\"><\/i><\/div>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e46df63 e-flex e-con-boxed e-con e-parent\" data-id=\"e46df63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6f5694 elementor-widget elementor-widget-text-editor\" data-id=\"e6f5694\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nicht jedes Problem ist leicht zu l\u00f6sen. Wenn Sie dennoch Hilfe ben\u00f6tigen, schreiben Sie uns eine E-Mail an <a href=\"mailto:helpdesk@cst.edu\" target=\"_blank\" rel=\"noopener\">helpdesk@cst.edu<\/a>. Bitte geben Sie uns eine Erkl\u00e4rung des Supportproblems und erw\u00e4gen Sie, Bildschirmbilder anzuh\u00e4ngen, wenn Ihr Problem schwer zu erkl\u00e4ren ist. (Siehe oben.) Ein Mitglied unseres Supportteams wird sich bald mit Ihnen in Verbindung setzen, um Ihnen zu helfen!\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Whether you have questions about using technology that is new to you or running into tech support problems that you just can&#8217;t solve, CST&#8217;s Helpdesk is here for you. Not all problems can be solved quickly, but sometimes you can be your own best support. Please take a moment to browse some of the more [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-42130","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Helpdesk - Claremont School of Theology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cst.edu\/de\/helpdesk\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Helpdesk\" \/>\n<meta property=\"og:description\" content=\"Whether you have questions about using technology that is new to you or running into tech support problems that you just can&#8217;t solve, CST&#8217;s Helpdesk is here for you. 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