{"id":42130,"date":"2024-04-30T18:42:11","date_gmt":"2024-04-30T18:42:11","guid":{"rendered":"https:\/\/cst.edu\/?page_id=42130"},"modified":"2024-04-30T21:00:55","modified_gmt":"2024-04-30T21:00:55","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/cst.edu\/es\/helpdesk\/","title":{"rendered":"Atenci\u00f3n al cliente"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"42130\" class=\"elementor elementor-42130\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-415bd38 e-flex e-con-boxed e-con e-parent\" data-id=\"415bd38\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33e3abc elementor-widget elementor-widget-text-editor\" data-id=\"33e3abc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ya sea que tengas preguntas sobre c\u00f3mo usar tecnolog\u00eda nueva para ti o te encuentres con problemas t\u00e9cnicos que no puedes resolver, la Mesa<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6862311 e-flex e-con-boxed e-con e-parent\" data-id=\"6862311\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d76fdd1 elementor-widget-divider--view-line_icon elementor-view-default elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"d76fdd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon elementor-divider__element\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-stream\"><\/i><\/div>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-df0d95b e-flex e-con-boxed e-con e-parent\" data-id=\"df0d95b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98941ae elementor-widget elementor-widget-accordion\" data-id=\"98941ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1591\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1591\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Correo CST: \u00bfpuedes restablecer mi contrase\u00f1a?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1591\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1591\"><p>\u00a1S\u00ed, podemos ayudar! Pero tambi\u00e9n puedes restablecer r\u00e1pidamente tu contrase\u00f1a de correo electr\u00f3nico de CST t\u00fa mismo. Haz clic en el enlace a continuaci\u00f3n para seguir las instrucciones de Google para restablecer tu contrase\u00f1a:<\/p><ul><li><a href=\"https:\/\/support.google.com\/mail\/answer\/41078\" target=\"_blank\" rel=\"noopener\">Soporte de Google | cambia o restablece tu contrase\u00f1a<\/a><\/li><\/ul><p>Si sigues teniendo problemas despu\u00e9s de intentar esto, contacta al servicio de asistencia t\u00e9cnica a continuaci\u00f3n.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1592\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1592\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Populi: \u00bfpuedes restablecer mi contrase\u00f1a?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1592\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1592\"><p>\u00a1Estaremos encantados! Pero puedes hacerlo r\u00e1pidamente t\u00fa mismo. Este breve video de YouTube de Populi te gu\u00eda a trav\u00e9s de los pasos:<\/p><ul><li><a href=\"https:\/\/youtu.be\/7j8KgKYcoZk?si=oKQ8bu1ZTGsjiI5f\" target=\"_blank\" rel=\"noopener\">Populi (YouTube) | \u00bfC\u00f3mo restauro mi contrase\u00f1a olvidada y recupero mi nombre de usuario?<\/a><\/li><\/ul><p>Si a\u00fan sigues teniendo problemas, env\u00eda un correo electr\u00f3nico a la Mesa de Ayuda. Aseg\u00farate de usar tu correo electr\u00f3nico de CST cuando solicites soporte t\u00e9cnico.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1593\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1593\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">\u00bfD\u00f3nde puedo aprender m\u00e1s sobre Populi?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1593\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1593\"><p>Si eres nuevo en Populi, puede parecer mucho que aprender al principio. Consulta estas opciones para ayudarte a empezar con las muchas funciones disponibles para los estudiantes.<\/p><ul><li><a href=\"https:\/\/support.populiweb.com\/hc\/en-us\/categories\/203333527-For-Students\" target=\"_blank\" rel=\"noopener\">Populi Support | Base de conocimiento para estudiantes<\/a><\/li><li><a href=\"https:\/\/www.youtube.com\/playlist?list=PLjIQllHrdY5ViqbaGUqpmF62cbbyQANiJ\" target=\"_blank\" rel=\"noopener\">Populi (YouTube) | Tutoriales para estudiantes<\/a><\/li><\/ul><p>Si sigues teniendo problemas con Populi, puedes contactar a la Mesa de Ayuda a continuaci\u00f3n.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1594\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1594\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">\u00bfC\u00f3mo uso la Biblioteca Teol\u00f3gica Digital (o DTL)?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1594\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1594\"><p>El DTL es un recurso educativo fundamental, ya sea que estudies en l\u00ednea o presencialmente. La informaci\u00f3n para acceder a todos los recursos de nuestra biblioteca est\u00e1 disponible en nuestro <a href=\"https:\/\/cst.edu\/es\/experience-mid-career-interreligious-social-justice-beloved-community\/library-research-centers\/\" target=\"_blank\" rel=\"noopener\">Centros de Biblioteca e Investigaci\u00f3n<\/a> p\u00e1gina, pero puedes revisar el DTL aqu\u00ed:<\/p><ul><li><a href=\"https:\/\/cst.hosted.panopto.com\/Panopto\/Pages\/Viewer.aspx?id=cb6d3e9e-7092-42bd-bfb1-b0d10143942c\" target=\"_blank\" rel=\"noopener\">CST Panopto | Introducci\u00f3n a la Biblioteca Teol\u00f3gica Digital<\/a><\/li><li><a href=\"https:\/\/cst.edu\/wp-content\/uploads\/2024\/02\/Using-the-DTL.pdf\" target=\"_blank\" rel=\"noopener\">CST | La Biblioteca Teol\u00f3gica Digital<\/a><\/li><\/ul><p>Si a\u00fan tiene preguntas o necesita apoyo relacionado con la biblioteca, contacte a nuestro director o a servicios bibliotecarios enviando un correo electr\u00f3nico a <a href=\"mailto:mfroelich@cst.edu\" target=\"_blank\" rel=\"noopener\">mfroelich@cst.edu<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1595\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1595\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">\u00bfC\u00f3mo capturo una imagen de pantalla para enviarla al servicio de ayuda?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1595\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1595\"><p>A veces, ver es creer, o al menos nos ayuda a resolver el problema. Si te pedimos una imagen que muestre el error que estamos intentando solucionar, esto es lo que necesitas para lograrlo:<\/p><ul><li><a href=\"https:\/\/support.microsoft.com\/en-us\/windows\/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b\" target=\"_blank\" rel=\"noopener\">Microsoft Soporte | usa Recortes para capturar capturas de pantalla<\/a><\/li><li><a href=\"https:\/\/support.apple.com\/en-us\/102646\" target=\"_blank\" rel=\"noopener\">Soporte de Apple | tomar una captura de pantalla en tu Mac<\/a><\/li><li><a href=\"https:\/\/www.wikihow.com\/Take-a-Screenshot-in-Linux\" target=\"_blank\" rel=\"noopener\">WikiHow | C\u00f3mo tomar una captura de pantalla en Linux<\/a><\/li><\/ul><p>No te olvides de guardar la captura de pantalla y adjuntarla a tu correo electr\u00f3nico.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69a411b e-flex e-con-boxed e-con e-parent\" data-id=\"69a411b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3befb1f elementor-widget-divider--view-line_icon elementor-view-default elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"3befb1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon elementor-divider__element\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-stream\"><\/i><\/div>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e46df63 e-flex e-con-boxed e-con e-parent\" data-id=\"e46df63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6f5694 elementor-widget elementor-widget-text-editor\" data-id=\"e6f5694\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No todos los problemas son f\u00e1ciles de resolver. Si a\u00fan necesitas ayuda, escr\u00edbenos a <a href=\"mailto:helpdesk@cst.edu\" target=\"_blank\" rel=\"noopener\">helpdesk@cst.edu<\/a>. Expl\u00edcanos cu\u00e1l es el problema de soporte y considera adjuntar capturas de pantalla si tu problema es dif\u00edcil de explicar. (Consulta c\u00f3mo hacerlo m\u00e1s arriba.) \u00a1Un miembro de nuestro equipo de soporte se pondr\u00e1 en contacto contigo pronto para ayudarte!\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Whether you have questions about using technology that is new to you or running into tech support problems that you just can&#8217;t solve, CST&#8217;s Helpdesk is here for you. Not all problems can be solved quickly, but sometimes you can be your own best support. Please take a moment to browse some of the more [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-42130","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Helpdesk - Claremont School of Theology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cst.edu\/es\/helpdesk\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Helpdesk\" \/>\n<meta property=\"og:description\" content=\"Whether you have questions about using technology that is new to you or running into tech support problems that you just can&#8217;t solve, CST&#8217;s Helpdesk is here for you. 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