{"id":42130,"date":"2024-04-30T18:42:11","date_gmt":"2024-04-30T18:42:11","guid":{"rendered":"https:\/\/cst.edu\/?page_id=42130"},"modified":"2024-04-30T21:00:55","modified_gmt":"2024-04-30T21:00:55","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/cst.edu\/fr\/helpdesk\/","title":{"rendered":"Service d'assistance"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"42130\" class=\"elementor elementor-42130\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-415bd38 e-flex e-con-boxed e-con e-parent\" data-id=\"415bd38\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33e3abc elementor-widget elementor-widget-text-editor\" data-id=\"33e3abc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Que vous ayez des questions sur l'utilisation d'une technologie qui vous est nouvelle ou que vous rencontriez des probl\u00e8mes de support technique que vous ne parvenez tout simplement pas \u00e0 r\u00e9soudre, le Centre de services de CST est l\u00e0 pour vous. Tous les probl\u00e8mes ne peuvent pas \u00eatre r\u00e9solus rapidement, mais parfois, vous pouvez \u00eatre votre propre meilleur support. Prenez un moment pour parcourir certaines des questions les plus courantes que nous avons \u00e9num\u00e9r\u00e9es ci-dessous avant de nous contacter. Vous pourriez \u00eatre en mesure de r\u00e9soudre votre probl\u00e8me plus rapidement par vous-m\u00eame !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6862311 e-flex e-con-boxed e-con e-parent\" data-id=\"6862311\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d76fdd1 elementor-widget-divider--view-line_icon elementor-view-default elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"d76fdd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon elementor-divider__element\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-stream\"><\/i><\/div>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-df0d95b e-flex e-con-boxed e-con e-parent\" data-id=\"df0d95b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98941ae elementor-widget elementor-widget-accordion\" data-id=\"98941ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1591\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1591\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Email CST : pouvez-vous r\u00e9initialiser mon mot de passe ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1591\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1591\"><p>Oui, nous pouvons vous aider ! Mais vous pouvez \u00e9galement r\u00e9initialiser rapidement votre mot de passe de messagerie CST vous-m\u00eame. Cliquez sur le lien ci-dessous pour suivre les instructions de Google pour r\u00e9initialiser votre mot de passe :<\/p><ul><li><a href=\"https:\/\/support.google.com\/mail\/answer\/41078\" target=\"_blank\" rel=\"noopener\">Assistance Google | Changer ou r\u00e9initialiser votre mot de passe<\/a><\/li><\/ul><p>Si vous rencontrez toujours des difficult\u00e9s apr\u00e8s avoir essay\u00e9 ceci, contactez le Service d'assistance ci-dessous.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1592\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1592\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Populi\u00a0: puis-je r\u00e9initialiser mon mot de passe\u00a0?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1592\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1592\"><p>Nous serions ravis ! Mais vous pouvez le faire rapidement vous-m\u00eame. Cette courte vid\u00e9o YouTube de Populi vous explique les \u00e9tapes :<\/p><ul><li><a href=\"https:\/\/youtu.be\/7j8KgKYcoZk?si=oKQ8bu1ZTGsjiI5f\" target=\"_blank\" rel=\"noopener\">Populi (YouTube) | Comment r\u00e9initialiser mon mot de passe oubli\u00e9 et r\u00e9cup\u00e9rer mon nom d'utilisateur ?<\/a><\/li><\/ul><p>Si vous rencontrez toujours des probl\u00e8mes, envoyez un e-mail au Service d\u2019assistance. Assurez-vous d\u2019utiliser votre adresse e-mail CST lorsque vous demandez une assistance technique.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1593\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1593\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O\u00f9 puis-je en apprendre davantage sur Populi ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1593\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1593\"><p>Si vous d\u00e9butez avec Populi, cela peut sembler beaucoup \u00e0 apprendre au d\u00e9but. Consultez ces options pour vous aider \u00e0 d\u00e9marrer avec les nombreuses fonctionnalit\u00e9s disponibles pour les \u00e9tudiants.<\/p><ul><li><a href=\"https:\/\/support.populiweb.com\/hc\/en-us\/categories\/203333527-For-Students\" target=\"_blank\" rel=\"noopener\">Support Populi | Base de connaissances pour les \u00e9tudiants<\/a><\/li><li><a href=\"https:\/\/www.youtube.com\/playlist?list=PLjIQllHrdY5ViqbaGUqpmF62cbbyQANiJ\" target=\"_blank\" rel=\"noopener\">Populi (YouTube) | Tutoriels pour \u00e9tudiants<\/a><\/li><\/ul><p>Si vous avez toujours des probl\u00e8mes avec Populi, vous pouvez contacter le support technique ci-dessous.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1594\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1594\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment utiliser la Digital Theological Library (ou DTL) ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1594\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1594\"><p>La DTL est une ressource p\u00e9dagogique essentielle, que vous \u00e9tudiiez en ligne ou en personne. Les informations sur l'acc\u00e8s \u00e0 toutes nos ressources de biblioth\u00e8que sont disponibles sur notre <a href=\"https:\/\/cst.edu\/fr\/experience-mid-career-interreligious-social-justice-beloved-community\/library-research-centers\/\" target=\"_blank\" rel=\"noopener\">Biblioth\u00e8que et centres de recherche<\/a> page, mais vous pouvez consulter le DTL ici :<\/p><ul><li><a href=\"https:\/\/cst.hosted.panopto.com\/Panopto\/Pages\/Viewer.aspx?id=cb6d3e9e-7092-42bd-bfb1-b0d10143942c\" target=\"_blank\" rel=\"noopener\">CST Panopto | Introduction \u00e0 la biblioth\u00e8que th\u00e9ologique num\u00e9rique<\/a><\/li><li><a href=\"https:\/\/cst.edu\/wp-content\/uploads\/2024\/02\/Using-the-DTL.pdf\" target=\"_blank\" rel=\"noopener\">CST | La Biblioth\u00e8que Th\u00e9ologique Num\u00e9rique<\/a><\/li><\/ul><p>Si vous avez encore des questions ou besoin d'aide concernant la biblioth\u00e8que, contactez notre directeur ou les services de la biblioth\u00e8que en envoyant un courriel \u00e0 <a href=\"mailto:mfroelich@cst.edu\" target=\"_blank\" rel=\"noopener\">mfroelich@cst.edu<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1595\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1595\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment capturer une image de mon \u00e9cran pour l'envoyer au service d'assistance ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1595\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1595\"><p>Parfois, voir, c'est croire \u2013 ou du moins, cela nous aide \u00e0 vous aider plus facilement. Si nous vous demandons une image montrant l'erreur que nous essayons de r\u00e9soudre, voici ce dont vous avez besoin pour y parvenir :<\/p><ul><li><a href=\"https:\/\/support.microsoft.com\/en-us\/windows\/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b\" target=\"_blank\" rel=\"noopener\">Microsoft Support | Utilisez l<\/a><\/li><li><a href=\"https:\/\/support.apple.com\/en-us\/102646\" target=\"_blank\" rel=\"noopener\">Apple Support | prendre une capture d\u2019\u00e9cran sur votre Mac<\/a><\/li><li><a href=\"https:\/\/www.wikihow.com\/Take-a-Screenshot-in-Linux\" target=\"_blank\" rel=\"noopener\">WikiHow | prendre une capture d'\u00e9cran sous Linux<\/a><\/li><\/ul><p>N'oubliez pas d'enregistrer la capture d'\u00e9cran de votre \u00e9cran et de la joindre \u00e0 votre e-mail.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69a411b e-flex e-con-boxed e-con e-parent\" data-id=\"69a411b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3befb1f elementor-widget-divider--view-line_icon elementor-view-default elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"3befb1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon elementor-divider__element\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-stream\"><\/i><\/div>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e46df63 e-flex e-con-boxed e-con e-parent\" data-id=\"e46df63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6f5694 elementor-widget elementor-widget-text-editor\" data-id=\"e6f5694\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tous les probl\u00e8mes ne sont pas faciles \u00e0 r\u00e9soudre. Si vous avez encore besoin d'aide, envoyez-nous un courriel \u00e0 <a href=\"mailto:helpdesk@cst.edu\" target=\"_blank\" rel=\"noopener\">helpdesk@cst.edu<\/a>. Donnez-nous une explication du probl\u00e8me de support et envisagez de joindre des captures d'\u00e9cran si votre probl\u00e8me est difficile \u00e0 expliquer. (Voir comment faire ci-dessus.) Un membre de notre \u00e9quipe de support vous contactera bient\u00f4t pour vous aider !\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Whether you have questions about using technology that is new to you or running into tech support problems that you just can&#8217;t solve, CST&#8217;s Helpdesk is here for you. Not all problems can be solved quickly, but sometimes you can be your own best support. Please take a moment to browse some of the more [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-42130","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Helpdesk - Claremont School of Theology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cst.edu\/fr\/helpdesk\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Helpdesk\" \/>\n<meta property=\"og:description\" content=\"Whether you have questions about using technology that is new to you or running into tech support problems that you just can&#8217;t solve, CST&#8217;s Helpdesk is here for you. 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