{"id":42130,"date":"2024-04-30T18:42:11","date_gmt":"2024-04-30T18:42:11","guid":{"rendered":"https:\/\/cst.edu\/?page_id=42130"},"modified":"2024-04-30T21:00:55","modified_gmt":"2024-04-30T21:00:55","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/cst.edu\/ko\/helpdesk\/","title":{"rendered":"\ud5ec\ud504\ub370\uc2a4\ud06c"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"42130\" class=\"elementor elementor-42130\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-415bd38 e-flex e-con-boxed e-con e-parent\" data-id=\"415bd38\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33e3abc elementor-widget elementor-widget-text-editor\" data-id=\"33e3abc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Whether you have questions about using technology that is new to you or running into tech support problems that you just can&#8217;t solve, CST&#8217;s Helpdesk is here for you. Not all problems can be solved quickly, but sometimes you can be your own best support. Please take a moment to browse some of the more common questions we&#8217;ve listed below before contacting us. You may be able to solve your issue more quickly by yourself!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6862311 e-flex e-con-boxed e-con e-parent\" data-id=\"6862311\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d76fdd1 elementor-widget-divider--view-line_icon elementor-view-default elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"d76fdd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon elementor-divider__element\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-stream\"><\/i><\/div>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-df0d95b e-flex e-con-boxed e-con e-parent\" data-id=\"df0d95b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98941ae elementor-widget elementor-widget-accordion\" data-id=\"98941ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1591\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1591\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">CST Email: can you reset my password?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1591\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1591\"><p>Yes, we can help! But you can also quickly reset your CST email password yourself. Click the link below to follow Google&#8217;s instructions for resetting your password:<\/p><ul><li><a href=\"https:\/\/support.google.com\/mail\/answer\/41078\" target=\"_blank\" rel=\"noopener\">Google Support | change or reset your password<\/a><\/li><\/ul><p>If you&#8217;re still having trouble after trying this, contact the Helpdesk below.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1592\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1592\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Populi: can you reset my password?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1592\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1592\"><p>We&#8217;d be glad to! But you can do this quickly by yourself. This short YouTube video from Populi walks you through the steps:<\/p><ul><li><a href=\"https:\/\/youtu.be\/7j8KgKYcoZk?si=oKQ8bu1ZTGsjiI5f\" target=\"_blank\" rel=\"noopener\">Populi (YouTube) | How Do I Reset My Forgotten Password and Retrieve My Username?<\/a><\/li><\/ul><p>If you&#8217;re still having trouble, email the Helpdesk. Be sure to use your CST email when asking for tech support.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1593\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1593\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where can I learn more about Populi?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1593\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1593\"><p>If you&#8217;re new to Populi, it might feel like a lot learn at first. Check out these options to help you get started with the many features available to students.<\/p><ul><li><a href=\"https:\/\/support.populiweb.com\/hc\/en-us\/categories\/203333527-For-Students\" target=\"_blank\" rel=\"noopener\">Populi Support | Knowledge Base for Students<\/a><\/li><li><a href=\"https:\/\/www.youtube.com\/playlist?list=PLjIQllHrdY5ViqbaGUqpmF62cbbyQANiJ\" target=\"_blank\" rel=\"noopener\">Populi (YouTube) | Student Tutorials<\/a><\/li><\/ul><p>If you you&#8217;re still having trouble with Populi, you can contact the Helpdesk below.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1594\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1594\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I use the Digital Theological Library (or DTL)?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1594\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1594\"><p>The DTL is a core educational resource whether you&#8217;re studying online or in-person. Information about accessing all of our library resources is available at our <a href=\"https:\/\/cst.edu\/ko\/experience-mid-career-interreligious-social-justice-beloved-community\/library-research-centers\/\" target=\"_blank\" rel=\"noopener\">Library &amp; Research Centers<\/a> page, but you can review the DTL here:<\/p><ul><li><a href=\"https:\/\/cst.hosted.panopto.com\/Panopto\/Pages\/Viewer.aspx?id=cb6d3e9e-7092-42bd-bfb1-b0d10143942c\" target=\"_blank\" rel=\"noopener\">CST Panopto | Introduction to the Digital Theological Library<\/a><\/li><li><a href=\"https:\/\/cst.edu\/wp-content\/uploads\/2024\/02\/Using-the-DTL.pdf\" target=\"_blank\" rel=\"noopener\">CST | The Digital Theological Library<\/a><\/li><\/ul><p>If you still have questions or support need related to the library, contact our director or library services by emailing <a href=\"mailto:mfroelich@cst.edu\" target=\"_blank\" rel=\"noopener\">mfroelich@cst.edu<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1595\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1595\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How Do I capture a Screen Image to Send to the Helpdesk?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1595\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1595\"><p>Sometimes, seeing is believing &#8211; or at least it makes it easier for us to help you out. If we ask for an image showing the error we&#8217;re trying to solve, here&#8217;s what you need to get that done:<\/p><ul><li><a href=\"https:\/\/support.microsoft.com\/en-us\/windows\/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b\" target=\"_blank\" rel=\"noopener\">Microsoft Support | use Snipping Tool to capture screenshots<\/a><\/li><li><a href=\"https:\/\/support.apple.com\/en-us\/102646\" target=\"_blank\" rel=\"noopener\">Apple Support | take a screenshot on your Mac<\/a><\/li><li><a href=\"https:\/\/www.wikihow.com\/Take-a-Screenshot-in-Linux\" target=\"_blank\" rel=\"noopener\">WikiHow | take a screenshot in Linux<\/a><\/li><\/ul><p>Don&#8217;t forget to save your screen image and attach it to your email.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69a411b e-flex e-con-boxed e-con e-parent\" data-id=\"69a411b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3befb1f elementor-widget-divider--view-line_icon elementor-view-default elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"3befb1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon elementor-divider__element\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-stream\"><\/i><\/div>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e46df63 e-flex e-con-boxed e-con e-parent\" data-id=\"e46df63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6f5694 elementor-widget elementor-widget-text-editor\" data-id=\"e6f5694\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Not every problem is easy to solve. If you still need help, email us at <a href=\"mailto:helpdesk@cst.edu\" target=\"_blank\" rel=\"noopener\">helpdesk@cst.edu<\/a>. Give us an explanation of the support issue and consider attaching screen images if your problem is difficult to explain. (See how above.) A member of our support team will reach out to you soon to help!\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Whether you have questions about using technology that is new to you or running into tech support problems that you just can&#8217;t solve, CST&#8217;s Helpdesk is here for you. Not all problems can be solved quickly, but sometimes you can be your own best support. Please take a moment to browse some of the more [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-42130","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Helpdesk - Claremont School of Theology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cst.edu\/ko\/helpdesk\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Helpdesk\" \/>\n<meta property=\"og:description\" content=\"Whether you have questions about using technology that is new to you or running into tech support problems that you just can&#8217;t solve, CST&#8217;s Helpdesk is here for you. Not all problems can be solved quickly, but sometimes you can be your own best support. 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